The PASS website plays a pivotal role in delivering information, resources, and services to empower patients to seek recourse for medical practices delivered by NHS Scotland they feel have not been managed correctly. The PASS website caters to a diverse range of stakeholders with varied needs and interests, including:
Patients and Caregivers: Individuals seeking information on healthcare rights and support services for themselves or their loved ones.
Policymakers and Regulators: Government agencies, policymakers, and regulatory bodies seeking insights and data to inform and improve healthcare access and quality.
Bringing the Project to life
User Research
Content Planning
Content First Design Approach
Sketching & Wireframes
Custom Wordpress Build
WCAG 2.1AA compliance
Content first design
Content-first design is an approach where the content for your project determines the design of the site. It means the needs of the user are met and the website is not compromised by poorly conceived layouts.
User-centric design
Taking a mobile first approach The PASS website features a user-centric content design with intuitive navigation, clear layout, with content tailored to the needs of different stakeholder groups. Information is organised logically and accessible through clearly labelled navigation menus and in page calls to action.
Accessibility standards compliance
We ensured that the PASS website adheres to accessibility standards (WCAG 2.2AA) to ensure inclusivity and accessibility for users with disabilities. This includes providing alternative text for images, keyboard navigation support, and colour contrast optimisation.
Key features
Content first
Basestation used a content-first design approach for this project that prioritises the creation and organisation of content before focusing on visual design elements or technical implementation.
Component based design
Taking a component-based approach to website development complements content-first design by providing a flexible and scalable framework for organising and presenting content effectively.
Accessibility
To ensure inclusivity and accessibility for users with disabilities the site was built to confrom and exceed WCAG 2.1AA. This includes providing alternative text for images, keyboard navigation support, and colour contrast optimisation.
Sitespeed
To ensure accessibility and maximum site speed for users with no direct access to the internet, the site was built to perform and load quickly on mobile devices using a lightweight front end with few images and graphics.
Wordpress
Custom WordPress build and template to deliver a mobile first user experience.
Ongoing support
Basestation is providing ongoing support for the project.
